Get Help Fast with Our GEICO AI Virtual Assistant

How Our Virtual Assistant Works

Welcome to our new GEICO AI Virtual Assistant! This virtual assistant uses artificial intelligence (AI) to answer policy questions and help with your insurance needs. It is designed to help you find what you need quickly - like showing you the coverages on your policy or providing general information about insurance.

With every chat, we'll make sure to let you know when you're interacting with our AI, so you can choose to continue with the AI virtual assistant or message with a live agent instead.

Best Practices for Asking Questions

Using a virtual assistant is simple! When asking questions, the shorter and direct you are, the better. Simple and clear prompting helps GEICO's AI Virtual Assistant interpret your request quicker and with more accuracy.

Here are some examples of clear and simple prompting:

  • Good: "I need something to show I have insurance"
  • Better: "Need an ID card"

In this example, there are multiple insurance documents that can communicate your policy details. If you need a document for a specific instance, like an ID card to put in your car, saying "ID card" will help the assistant get to your exact needs quicker.

  • Good: "Can I rent a vehicle?"
  • Better: "Do I have rental coverage for a claim?"

Because there are many rental scenarios in insurance, the virtual assistant has to interpret what kind of rental you're looking for with the first prompt. Being specific with why you need a rental helps reduce the need for our AI virtual assistant to ask multiple follow up questions.

When You Need a Human

While GEICO's AI Virtual Assistant can help with many questions, some things are best handled with a live agent's help. You can always ask to switch to a human at any time to make sure you get the support you need. The AI virtual assistant is also trained to suggest a live agent when it knows you'll need more assistance.

How You Can Help Us Improve

Your feedback is incredibly valuable. There will be a short survey when you exit the chat where you can let us know how we're doing. Your insights will help us add new features and make the GEICO AI Virtual Assistant better and easier to use over time.

Our Focus on Privacy and Security

We're committed to keeping your data safe and private. All your interactions with the GEICO AI Virtual Assistant will be handled in accordance with GEICO's applicable privacy policy.

Thank you for trying out our enhanced AI virtual assistant! We're excited to hear your feedback!